Collection Reps are viewed as scoundrels?

It is not uncommon for me to have an excellent conversation with someone on the phone where I feel the rapport was excellent and a good connection was made. Then when I call back the person may sigh, appear to be aggravated or simply forget who I am. Leaving an impression that is different from the other collection reps is essential. Collections is intrinsically negative. People usually don’t get excited about sending accounts to collections.